Who Operates e777
e777 is an online gaming platform serving players in Bangladesh. When you create an account, place a bet or contact our support team, the entity collecting and processing your personal data is e777 (referred to throughout this document as "e777", "we", "us" or "our").
This Privacy Policy explains what personal data we collect, why we collect it, how long we keep it and what rights you have over it. If you have questions about anything written here, our 24/7 Live Chat support team is the fastest way to reach us.
Data We Collect
We collect only the data necessary to run a safe, compliant platform. The table below lists the main categories.
| Category | Examples | Collected When |
|---|---|---|
| Identity | Full name, date of birth, NID / Passport / Driving Licence number | Account registration and KYC verification |
| Contact | Phone number, mobile wallet number (bKash, Nagad, Rocket, Upay) | Registration, deposit and withdrawal |
| Financial | Transaction amounts, payment method, bKash/Nagad reference IDs | Every deposit or withdrawal |
| Gameplay | Bets placed, game sessions, win/loss history, bonus use | Continuously while you play |
| Device & Network | IP address, device model, OS version, browser type | Every login and session |
| Communications | Live Chat transcripts, support tickets | When you contact us |
We do not ask for your home address unless a withdrawal method specifically requires it. We do not collect social media passwords or government credentials beyond what KYC rules require.
How We Use Your Data
Running your account
Your identity data lets us create and secure your e777 account. Your contact details allow us to send important notifications such as deposit confirmations, withdrawal approvals and security alerts. Without this data we cannot operate your account.
Processing payments
Deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay or Bank Transfer require us to log transaction reference numbers and amounts. We retain this data to reconcile payments, investigate disputes and comply with anti-money-laundering requirements.
KYC and responsible gaming checks
Before approving your first withdrawal, we verify your identity using the documents listed under the KYC section. We also monitor gameplay data to detect signs of problem gambling and to enforce our 18+ age restriction.
Improving the platform
Aggregated, anonymised session data helps our team identify slow pages, broken flows and popular game categories. This data cannot be traced back to any individual player.
Marketing (opt-in only)
If you opt in during registration, we may send bonus alerts and promotional updates via SMS or push notification. You can withdraw consent at any time through your account settings or by messaging our Live Chat team.
Legal Basis for Processing
We rely on the following legal bases:
- Contract performance – processing needed to operate your account and settle payments.
- Legal obligation – KYC checks, anti-money-laundering records and age verification.
- Legitimate interest – fraud prevention, platform security and aggregated analytics.
- Consent – opt-in marketing messages. You may withdraw this consent at any time.
When We Share Your Data
e777 does not sell your personal data. We share it only in the following situations:
- Payment processors – bKash, Nagad, Rocket, Upay and banking partners receive only the data needed to process a specific transaction.
- Game providers – providers such as Ezugi, Evolution, Pragmatic Play, Spribe, PG Soft, Habanero and CQ9 receive anonymised session tokens, not your name or contact details.
- Fraud and security tools – device fingerprinting and IP-reputation services help us stop account takeovers.
- Legal authorities – we will disclose data when required by a valid legal order or to prevent serious harm.
All third-party partners are contractually required to handle your data securely and only for the stated purpose.
How Long We Keep It
| Data Type | Retention Period | Reason |
|---|---|---|
| Account and identity records | 5 years after account closure | AML and regulatory compliance |
| Transaction history | 5 years from transaction date | Financial audit trail |
| KYC documents | 5 years after verification | Legal obligation |
| Live Chat transcripts | 2 years | Dispute resolution |
| Device and session logs | 12 months | Fraud investigation |
| Marketing preferences | Until consent withdrawn | Consent-based processing |
Once a retention period expires, data is securely deleted or irreversibly anonymised.
Cookies and Tracking
e777 uses cookies and similar technologies to keep you logged in, remember your language settings and measure how players navigate the site. We distinguish between three types:
- Essential cookies – required for login sessions and security. You cannot disable these without breaking core functions.
- Analytics cookies – help us count page visits and spot errors. Data is aggregated before we see it.
- Marketing cookies – only active if you opt in to promotional communications.
You can manage cookie preferences in your browser settings. Blocking analytics or marketing cookies will not prevent you from using the platform.
Your Rights
Depending on the laws that apply to you, you may have the following rights regarding your e777 data:
- Access – request a copy of the personal data we hold about you.
- Correction – ask us to fix inaccurate or incomplete records.
- Deletion – request erasure of data we no longer have a legal obligation to keep.
- Restriction – ask us to pause processing while a dispute is resolved.
- Portability – receive your data in a machine-readable format where technically feasible.
- Objection – object to processing based on our legitimate interests.
- Withdraw consent – stop marketing messages at any time without affecting your account.
To exercise any of these rights, contact our 24/7 Live Chat team or raise a support ticket from your account dashboard. We aim to respond within 30 days.
Security Measures
We use SSL/TLS encryption on all connections between your device and e777 servers, so data transmitted during login, deposit or withdrawal is protected in transit. Stored data is encrypted at rest. Access to player records is restricted to staff with a documented need, and all access is logged.
If we discover a data breach that is likely to cause harm to players, we will notify affected accounts promptly and take steps to contain the breach. Suspected security issues should be reported to our Live Chat team immediately.
Players Under 18
e777 does not allow anyone under 18 years old to register or play. During registration we collect date of birth and may require ID verification to confirm age. If we discover that a minor has created an account, we will close it immediately, void any winnings, return deposited funds (minus bonuses) and delete the personal data, retaining only what is required by law.
When This Policy Gets Updated
We review this Privacy Policy at least once a year and whenever regulations or our practices change in a meaningful way. The "Last updated" date at the top of this page always reflects the most recent revision. Significant changes will be communicated via an in-app notification or SMS to your registered number. Continuing to use e777 after a notified change means you accept the updated terms.
Contact and Complaints
For any question about how e777 handles your personal data, the fastest channel is our 24/7 Live Chat. For formal requests or complaints, raise a support ticket from your account dashboard — include "Privacy Request" in the subject line so it is routed to the right team.
If you are not satisfied with our response, you have the right to escalate the complaint to the relevant data protection authority in your jurisdiction.